Please find below answers to the most frequently asked questions
Select the proper size by wrapping a piece of string or thread around the desired finger
Mark the length by tying a loose knot or cutting the string at the correct length
Lay the string flat next to a ruler and refer to the size guide below to match the proper ring size
Please note the proper ring size will need to allow for maneuvering past the knuckle of the finger. We recommend selecting a size that goes on and off your finger easily
Please contact us at love@neptunejewels with any questions regarding sizing
|US RING SIZE||INSIDE CIRCUMFERENCE (MM)|
All products are made to order. Please allow 2-4 weeks before receiving your jewel to your specified address. Once an order is placed you will receive an email confirmation containing the details of your order. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation that your order has been dispatched.
Each piece is one of a kind and if sold can not be replicated exactly. We welcome custom orders and will require a consultation appointment to discuss details and a 50% down payment in order to begin building.
Our goal is to deliver your purchase as quickly as possible. All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). The exact shipping cost for your order will be added and displayed at checkout.
CHANGES / CANCELLATIONS
Once an order has been placed on our website we are unable to modify or cancel the order for any reason. Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.
Free shipping within the domestic United States for orders over $7,000 USD.
International shipping and carrier rates apply for all orders being shipped outside of the domestic United States.
Our collections lends for personalization on a variety of pieces. We offer standard engraving (initial, symbols) and custom engraving (hand-etched family crests, creeds, portraits, etc.) by our team of talented artisans.
We offer exclusive jewel/ natural stone personalization for select pieces. Replace the existing diamonds in our pieces with birthstones, favorite colors (e.g. rubies for red), etc. Pricing is dependent on the level of personalization and the selected piece. Start the custom jewel/natural stone personalization process and view samples here.
Neptune jewelry is handmade from high quality metals and stones. Each piece is expertly crafted by artisans to last and be worn everyday. No extra treatment or care is necessary. Jewels and metals may be polished if the collector chooses to do so, but it is not required. This can be done effectively with a toothbrush and toothpaste.
– Select the proper size by wrapping a piece of string or thread around the desired finger*
– Mark the length by tying a loose knot or cutting the string at the correct length
– Lay the string flat next to a ruler and click the size guide here to match it to your proper ring size
– For questions, please contact us here
*Please note: the proper ring size will need to allow for maneuvering past the knuckle of the finger.
We recommend selecting a size that goes on and off your finger easily.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites:
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
HOW LONG WE RETAIN YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service.
We collect information about you during the checkout process on our store.
WHAT WE COLLECT AND STORE
While you visit our site, we’ll track:
• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
WHAT WE SHARE WITH OTHERS
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
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